Forum Discussion
Teams - inbound call is dropped as soon as I answer
Hello,
Anytime I receive an inbound call on desktop version of Teams, when I answer either audio or video, the call is almost immediately dropped. The person calling says they can very briefly hear some audio then the call drops. On my screen, the message says 'person xx' leaving. Calling that person back is not an issue.
Answering on mobile iOS app is ok.
What I've tried:
Hey Grissus my issue was fixed when the Teams app was updated. The info is in the thread linked in my previous response.
In the unlikely event that your end user has not updated their app in a long time, try that as that was the fix a few months ago. If the app is already up to date, I'm afraid I have no answer for you.
3 Replies
Having the same issue for one of my co workers, the only one experiencing this too.
I have tried everything. It was all working well last week.
Please MS see logHey Grissus my issue was fixed when the Teams app was updated. The info is in the thread linked in my previous response.
In the unlikely event that your end user has not updated their app in a long time, try that as that was the fix a few months ago. If the app is already up to date, I'm afraid I have no answer for you.
Typical... been troubleshooting nearly two days and now that I post I find that there is clearly an issue waiting a hotfix.
At least it wasn't me 🙂
