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JasonPerkins's avatar
JasonPerkins
Brass Contributor
Jun 23, 2022

Teams - Calls in Queue

Has MS released this feature yet?  We have a help desk and would love to see all the incoming phone calls in the different Queues.  I think at one time Microsoft called it a Collaborative Queue, but I don't see that option.  

 

Also there is not a way yet to add a Channel for a specific Call Queue, so ALL MEMBERS of the call queue can see incoming calls and their status (answered / missed / etc.) 

 

It would be nice for a supervisor to know how many calls are in a queue, how many calls have been answered or missed in Real-Time.

calling
How-to
microsoft teams
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2 Replies

  • Therese_Solimeno's avatar
    Therese_Solimeno
    Moderator
    Jun 25, 2022

    JasonPerkins 

    Since the community has not yet responded to your post, you might want to seek assistance with other resources that are focused on tech support:

     

    • Ask your IT manager to open a support case or call Microsoft using the support line you were given.  Other options for business subscription admins are listed here:

    https://docs.microsoft.com/en-us/microsoft-365/business-video/get-help-support?view=o365-worldwide#:~:text=Online%20support%201%20Go%20to%20the%20admin%20center,contact%20method%2C%20and%20then%20select%20Contact%20me.%20

    https://support.serviceshub.microsoft.com/supportforbusiness/create

    • Additional tech support is available at https://support.microsoft.com/ or https://answers.microsoft.com/, where authorized Microsoft agents are available to trouble an issue until it’s resolved.

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