Forum Discussion
Teams - Calls in Queue
Has MS released this feature yet? We have a help desk and would love to see all the incoming phone calls in the different Queues. I think at one time Microsoft called it a Collaborative Queue, but I don't see that option.
Also there is not a way yet to add a Channel for a specific Call Queue, so ALL MEMBERS of the call queue can see incoming calls and their status (answered / missed / etc.)
It would be nice for a supervisor to know how many calls are in a queue, how many calls have been answered or missed in Real-Time.
2 Replies
- Hello Jason, I have sent you a private message with a potential solution.
Since the community has not yet responded to your post, you might want to seek assistance with other resources that are focused on tech support:
- Ask your IT manager to open a support case or call Microsoft using the support line you were given. Other options for business subscription admins are listed here:
https://support.serviceshub.microsoft.com/supportforbusiness/create
- Additional tech support is available at support.microsoft.com or Answers.microsoft.com, where authorized Microsoft agents are available to trouble an issue until it’s resolved.
