Forum Discussion
Switching organizations in Teams desktop client
I am a member of two organizations, org 1 (role: owner and admin of my organization) and org 2 (guest of my customer's organization). Until most recently I was able to switch to org 2 with the dropdown menu on the left of the profile pic - this menu disappeared. I can still access org 2 via the mobile client.
Any suggestions?
Hi jaybee1615 ,
There are issues with O365 today, its due to lots of demand on Office 365 from all the remote workers in Europe.
Expect a few more issues until the bottle necks are found and ramped up by Microsoft.
Andy
32 Replies
Have you tried switching it off and on again?
Signing out of Teams once and then back in helped me.
BR, JN
JNiemi after extended amounts of troubleshooting, one morning the 3rd organization just was there in its right place in the dropdown - no reboots, logouts, link clicking, nothing done in between. I still find this very confusing and somewhat broken but for me personally it works now - at least until I need to add 4th organization someday. Sounds like many others are experiencing similar problems and then them getting corrected later after a "random" action.
jaybee1615Hi folks,
Just to keep everyone in the loop. I spent the better part of 3 hours, with a MS Tech on my computer, while we troubleshot this issue. I'm still no closer to a resolution. I will keep everyone posted.
Closing the Teams desktop app and killing the Teams background tasks with the task manager fixed it for me.
AndiK42, fixed what? Closing the desktop app and killing the background tasks actually allowed you to re-open the desktop app and now be able to switch organizations?
jaybee1615 try logging off and on in the desktop client. Usually this fixes it
jaybee1615, Thought I would toss in an update. As of now we can replicate this "issue" in all three environments (web, client & mobile). There is most certainly no rhyme or reason behind it and it has nothing to do with any form of "rights" or access credentials as we have opened ourselves up wide to test.
Microsoft really needs to address this quickly! With their ongoing Ad campaign AND the continuation of Covid 19, the amount of people working remotely and relying heavily on tools such as this it's only going to get worse if they do not correct this problem....food for thought.
jaybee1615
Hi, we also have this issue with some of our users. The drop-down menu is missing. They have to use the link in the invite email to switch to another tenant and then they cannot switch back. They have to close out of Teams to switch back. Does anyone know if there is a fix for this that we can do or is this something Microsoft is going to have to fix? Thanks for the help.We have this issue as well. It is embarrassing to invite clients to participate in Teams and then have to tell them that they have to open a browser window to view our organization when they are using all their internal stuff in the Teams app. Sort it out please !
Elizabeth
- Can confirm this is still an issue, we had it in our previous tenant. Migrated to a new, existing tenant, same behaviour. First login the button is there, next time it's gone. No way to get it back. About time Microsoft fixes this
Is there a solution for the Mobile App to switch from organization to organization? I am an admin in my own organization and a guest in another. I have been able to toggle between organizations in my desktop client but not on my mobile app this far. jaybee1615
I too stumbled upon this issue when trying to join another organization's Team. The only solution I found was to quit my Teams application before trying to join with the link that they provided: it opened Teams into the guest account for their organization and I was able to see the organization switcher button at the top. However, upon clicking on my organization's account, I lost the button.
This is a pretty big feature to be missing! When can we expect it to be fixed?
rickytenzer I believe your issue is more based on Desktop application and not mobile application? Based on your snips of your screen that you have provided.
Unless you mentioned that as just a reference point. I'm really trying to solve the mobile application issue. For the Desktop Application I eventually got it working and gosh I wish I could remember what I did to assist everyone. Short memory!
jaybee1615 This worked fine for me at my previous company on a different computer. However I've started at a new company this week, and no longer works.
On a rare occasion I will be able to sign in to desktop with both, but when I click the button to switch, an empty white box appears rather than the usual drop-down list. On web (never tried before now), it looks like you just can't do it?
I guess I'm not sure what that last comment's about, but I've found that it is possible to switch organizations without issue on the web portal. I suspect I'll have the issues again when I close my browser and try to reopen, so I'm going to refrain from doing that for now.
nessacarson, the signature options are there. They can choose between 3 different "styles" of signature it's just that the actually signature doesn't show up in the blank e-mail.
Interesting find...it would appear that Microsoft is trying to "catch up." One user...we just let him "sit" with what he had and what worked and then one day the Team he was asked to join just appeared. Still no rhyme or reason to this issue.
MS better get it fixed though. It's no ready for prime time if he can't do the ONE thing that it bases it's entire "shtick" around.
