Forum Discussion
Switching organizations in Teams desktop client
Hi jaybee1615 ,
There are issues with O365 today, its due to lots of demand on Office 365 from all the remote workers in Europe.
Expect a few more issues until the bottle necks are found and ramped up by Microsoft.
Andy
I too stumbled upon this issue when trying to join another organization's Team. The only solution I found was to quit my Teams application before trying to join with the link that they provided: it opened Teams into the guest account for their organization and I was able to see the organization switcher button at the top. However, upon clicking on my organization's account, I lost the button.
This is a pretty big feature to be missing! When can we expect it to be fixed?
rickytenzer I believe your issue is more based on Desktop application and not mobile application? Based on your snips of your screen that you have provided.
Unless you mentioned that as just a reference point. I'm really trying to solve the mobile application issue. For the Desktop Application I eventually got it working and gosh I wish I could remember what I did to assist everyone. Short memory!
JackPaystarAccount yes this is related to the Desktop client. I would love to hear of a permanent solution!
rickytenzer are you sure you had the right settings in the new organization you are trying to join? I had to check with this article and walk the other organization through ensuring their channel had the right settings.
This may not help, but this was able to steer our conversation: https://docs.microsoft.com/en-us/microsoftteams/communicate-with-users-from-other-organizations
jaybee1615, et. al:
I can confirm this issue in two different small business tenants where I'm global admin plus a personal tenant I'm owner of. I've been only logged into one of the work tenants for the last couple months, but the org switching control I used many times before is missing from my Teams desktop client. It used to be in the upper right corner just left of the account profile avatar.
Since I already had a Teams-related case open for another matter, a Microsoft support rep got to see this issue first-hand on my PC. I opened a Teams browser instance and organization switching was missing there as well. Support had already provisioned a test tenant and invited me as a guest so we could test our original guest login issue. We also wanted to see how a guest invite would impact tenant switching.
Some interesting and, in some cases, troubling things happened after I clicked on Open Microsoft Teams in the invitation:
- A Teams login page opened in the browser as expected. We chose to open in the desktop client. Windows switched to desktop Teams app, but nothing happened. There was no prompt to switch organizations.
- I went back to the browser instance and told it to open Teams in the web browser. It opened a new tab, logged me in successfully under my work profile and the organization switching control appeared where it should be in the upper right!
- I refreshed the Teams web tab that had already been open (see 2nd paragraph above) and an org switching control suddenly appeared in that instance as well.
- In an effort to troubleshoot the desktop client, we quit out of the running instance and restarted Teams. Still no org switching control. Next I logged out and back in. Still no control appeared.
The Microsoft support rep was equally surprised. After checking for known issues and coming up empty, he promised to check with his colleagues and research this further. I sent him a link to this thread.
Teams Desktop client version: 1.3.00.13565 (64-bit)
Browser: Microsoft Edge ver. 85.0.538.0 (Official build) dev (64-bit)
Windows 10 Pro ver. 10.0.19041 Build 19041
Note: The article posted by JackPaystarAccount shows the difference between external (federated) and guest users, but that wasn't a factor in this case. We were working strictly with non-federated member and guest user access.
