Forum Discussion

Copper Contributor

Nov 19, 2020

Solved

Still connecting to remote devices

Hi guys, I met a connection problem preventing me from joining a meeting that said "Still connecting to remote devices. Calling isn’t available yet", but I didn't connect to any other devices. And fo...

How-to

meetings

microsoft teams

Mark Garza
Dec 29, 2020
Joseph_Mitchell The ramifications are O365 app authentication on devices. Usually a restart of a physical device or log in/log out from VDI will clear up issue. That's the downside. Otherwise they'll get a different error.

rcostello400

Copper Contributor

Nov 24, 2020

Mark Garza How did you resolve it?

Mark Garza

Brass Contributor

Nov 25, 2020

For the scenario, deleting the AAD managed device profile cleared the issue on wdesk (Citrix VDI) for MS Teams Optimized client. Two times now.

Joseph_Mitchell
Copper Contributor
Dec 24, 2020
Mark Garza

Hi Mark, could you clarify I've got the correct idea for this.

Open Azure AD
Find the user
Open devices
Tick the registered device>Delete

What are the ramifications of this or does it just re-register next time the user signs in on that device? I've not had endpoint/intune training in anyway but I've got this issue for a user.
- Mark Garza
  Brass Contributor
  Dec 29, 2020
  Joseph_Mitchell The ramifications are O365 app authentication on devices. Usually a restart of a physical device or log in/log out from VDI will clear up issue. That's the downside. Otherwise they'll get a different error.
PuntoA3
Copper Contributor
Nov 25, 2020
I have the same issue, We use Citrix 7 2006 on-premise, with Microsoft Teams Optimized. I tested the call on Teams web but it`s working fine