Forum Discussion

Copper Contributor

Nov 19, 2020

Solved

Still connecting to remote devices

Hi guys, I met a connection problem preventing me from joining a meeting that said "Still connecting to remote devices. Calling isn’t available yet", but I didn't connect to any other devices. And fo...

How-to

meetings

microsoft teams

Mark Garza
Dec 29, 2020
Joseph_Mitchell The ramifications are O365 app authentication on devices. Usually a restart of a physical device or log in/log out from VDI will clear up issue. That's the downside. Otherwise they'll get a different error.

Mark Garza

Brass Contributor

Nov 20, 2020

PriaLH Had this on VDI

rcostello400
Copper Contributor
Nov 24, 2020
Mark Garza How did you resolve it?
- Mark Garza
  Brass Contributor
  Nov 25, 2020
  For the scenario, deleting the AAD managed device profile cleared the issue on wdesk (Citrix VDI) for MS Teams Optimized client. Two times now.
  - Joseph_Mitchell
    Copper Contributor
    Dec 24, 2020
    Mark Garza
    
    Hi Mark, could you clarify I've got the correct idea for this.
    
    Open Azure AD
    Find the user
    Open devices
    Tick the registered device>Delete
    
    What are the ramifications of this or does it just re-register next time the user signs in on that device? I've not had endpoint/intune training in anyway but I've got this issue for a user.