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Staff receiving updates to Teams at different time periods?
We're starting to roll out Teams across our business and we're finding that users are not receiving their automatic updates all at once.
For example, the recent update to Teams which introduced the secondary ringer settings option appears to have installed on most people's clients, but there are a number of people who have reported that this has not become visible on theirs.
I'd like to understand how the automated updates work for Teams (or O365 apps in general)? Preferably we want everyone's clients to update at the same time, but it seems as though some users receive an update and others don't for at least a week or two later. I have confirmed with some of these users that they definitely have their Teams client always open and automatic updates haven't been turned off.
- Hi Toby McDaid,
The following article outlines the updates to Microsoft Teams clients
https://docs.microsoft.com/en-us/microsoftteams/teams-client-update
It is pretty obscure outside of the fact it updates automatically or that users can trigger the update process through the client (via the menu). In most cases, I find the experience to be similar to yours - it can be sporadic so it's worth ensuring that users manually update their Teams client periodically. The web version (teams.microsoft.com) updates automatically and the mobile through the regular store updates which depend on the phone settings.
Good to know that Microsoft are working on the ability to let admins manage updates to the Teams client for their users - hopefully this will ultimately fix this kind of issue
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/18738943-let-admins-manage-updates
I have voted on it, and would recommend you do too as when it is completed it will notify you.
Hope that answers your question
Best, Chris
- Hi Toby McDaid,
The following article outlines the updates to Microsoft Teams clients
https://docs.microsoft.com/en-us/microsoftteams/teams-client-update
It is pretty obscure outside of the fact it updates automatically or that users can trigger the update process through the client (via the menu). In most cases, I find the experience to be similar to yours - it can be sporadic so it's worth ensuring that users manually update their Teams client periodically. The web version (teams.microsoft.com) updates automatically and the mobile through the regular store updates which depend on the phone settings.
Good to know that Microsoft are working on the ability to let admins manage updates to the Teams client for their users - hopefully this will ultimately fix this kind of issue
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/18738943-let-admins-manage-updates
I have voted on it, and would recommend you do too as when it is completed it will notify you.
Hope that answers your question
Best, ChrisGlad to know I'm not the only one experiencing this issue. It's definitely a minor problem for the time being, it's just made life difficult because I can no longer inform staff about new Teams updates as there's no guarantee they've actually installed the update.
At least they are working on it, I have added my vote also.
Toby McDaid there is a degree of randomness deliberately to avoid you have all your client download an update at the same time, and making your network upset. I imagine it's like Office updates, Microsoft define a %age of client they want to upgrade and each machine picks a random number, if it's less than the percentage they take the update, if it's more they don't. After a few days Microsoft move the %age higher and the next client pick it up.
Yes it makes it hard to say when something it there, I always just give a likely window e.g. over the next 2-3 weeks you'll see. Secondary ringer is new, only jsut started rolling out.
