Forum Discussion
(SOVLED) Team image reverts to some default image in Windows 10 app
SOLVED
Hi Henry! It has been a while.
I've tried a million and one things and it finally paid off.
It turns out that there are a couple settings with regards to user roles that clashed (at least on our tenant).
I found out because I made a new account with no roles given. When I logged in there was no problem with Teams (all the images showed), but as soon as I assigned the necessary roles, the team images/icons disappeared.
I have narrowed it down to the roles "Teams communication admin", "Teams communication support engineer" and "Teams communication support specialist" under "Collaboration".
When all those were turned on the team images disappeared and when I turned all of them off the team images reappeared. I haven't done any more testing yet, so I might be that just two (or even one) of those roles cause the problem. Turning them all off might a quite fix for anyone else who is having this problem.
Thanks again voor all your help.
With kind regards,
Jelmer
Hi Henry,
The domain does not show as healthy. Fixing that will be my first priority now. I have to wait on a collegue before I can do so, but I want it done this weekend.
As for the domains: You are right with your first guess, we have three actually at the moment, each with their own original function, within one tenant. However, we are planning to use to summer months to clean that up and end with only one domain (the one giving issues sadly..).
I'll use the spare time while waiting on my collegue to ask around and get more data on who can and cannot see the images. Just to be sure that it can be narrowed down to a domain problem.
Once I've got the domain cleared up and healthy I'll post another message (hopefully this weekend).
Once again, thank you for your time.
Jelmer
SOLVED
Hi Henry! It has been a while.
I've tried a million and one things and it finally paid off.
It turns out that there are a couple settings with regards to user roles that clashed (at least on our tenant).
I found out because I made a new account with no roles given. When I logged in there was no problem with Teams (all the images showed), but as soon as I assigned the necessary roles, the team images/icons disappeared.
I have narrowed it down to the roles "Teams communication admin", "Teams communication support engineer" and "Teams communication support specialist" under "Collaboration".
When all those were turned on the team images disappeared and when I turned all of them off the team images reappeared. I haven't done any more testing yet, so I might be that just two (or even one) of those roles cause the problem. Turning them all off might a quite fix for anyone else who is having this problem.
Thanks again voor all your help.
With kind regards,
Jelmer
JelmerDavid
Hi,How bizarre and that makes no sense but I suppose when does a lot of things ever make sense.
As those roles should only dictate the Admin capabilities to do with Voice, certainly the communication roles anyway. And then you have the Daddy Teams role that gives access to Teams totally admin wise, including associated technologies such as M365 groups. But I would never expect them to impact the users client experience.
But your testing does not lie, so thanks for coming back and updating.
I will have to give it a go myself.
Thanks
Henry
