Forum Discussion
(SOVLED) Team image reverts to some default image in Windows 10 app
SOLVED
Hi Henry! It has been a while.
I've tried a million and one things and it finally paid off.
It turns out that there are a couple settings with regards to user roles that clashed (at least on our tenant).
I found out because I made a new account with no roles given. When I logged in there was no problem with Teams (all the images showed), but as soon as I assigned the necessary roles, the team images/icons disappeared.
I have narrowed it down to the roles "Teams communication admin", "Teams communication support engineer" and "Teams communication support specialist" under "Collaboration".
When all those were turned on the team images disappeared and when I turned all of them off the team images reappeared. I haven't done any more testing yet, so I might be that just two (or even one) of those roles cause the problem. Turning them all off might a quite fix for anyone else who is having this problem.
Thanks again voor all your help.
With kind regards,
Jelmer
Hi Henry, sorry for responding late! It's been a busy day.
Positive aspect of responding late is that Teams has had the time to settle down as in the post you send. But searching for updates and waiting a day sadly did not solve anything.
I was not fully logged in as myself while testing on another device, but, that did get me thinking about something that should have been more obvious to me.
I tried logging in with another account om my device and as you remember, that account did not have any problem with showing the team images.
I finally realized that that specific account was an account created with another domain, not the one I use myself. The other users I've asked to confirm if they could indeed see the images coincidently turn out to also be either a guest or created from another domain.
This gave me the idea that it might have something to do with that, so I created a new account using the same domain as myself and that account also can not see the team images.
So it seem to be a problem related to that. The domain I'm specificly talking about are accounts created with @onderwijsbegeleiding.net.
I've checked the DNS settings and those seem to be quite messed up at the moment.
I've got to commune with a few people before I can change those settings. But once I do, I'll post my finding again (hopefully saying that the problem is solved..).
Do you think the problem might lay there?
Thanks again for your time.
Jelmer
Hi JelmerDavid ,
Interesting indeed. I mean it stands to reason that is the problem area, but I cannot immediately think how or why? As when another users logs onto your machine, not knowing how the device is joined to a domain, is it using different DNS servers to when you logon as if not then I wouldn't specifically gun for DNS. I would imagine the IP configuration stays the same.
However is that domain showing as healthy in terms of domains within your M365 tenant do you know.
I would also be thinking if the domain that is fine, where does that live in comparison to yourself. Are they both custom domains within the same M365 tenant and users are assigned a relevant UPN based on where they sit in the company?
Or is for example the users that are fine, those that have the domain assigned to them that is native so to speak to the M365 Tenant where Teams is homed and you are by way of a B2B account within there tenant and facing the issue but as you mention other guest accounts against different domains are fine.
Either way I think we should take this as a small victory as you have found some sort of consistency or method in the madness. So it will be interesting to see what you come back with.
In the meantime I will see if anything springs to mind.
Thanks
Henry
JelmerDavid
Hi,How bizarre and that makes no sense but I suppose when does a lot of things ever make sense.
As those roles should only dictate the Admin capabilities to do with Voice, certainly the communication roles anyway. And then you have the Daddy Teams role that gives access to Teams totally admin wise, including associated technologies such as M365 groups. But I would never expect them to impact the users client experience.
But your testing does not lie, so thanks for coming back and updating.
I will have to give it a go myself.
Thanks
Henry
SOLVED
Hi Henry! It has been a while.
I've tried a million and one things and it finally paid off.
It turns out that there are a couple settings with regards to user roles that clashed (at least on our tenant).
I found out because I made a new account with no roles given. When I logged in there was no problem with Teams (all the images showed), but as soon as I assigned the necessary roles, the team images/icons disappeared.
I have narrowed it down to the roles "Teams communication admin", "Teams communication support engineer" and "Teams communication support specialist" under "Collaboration".
When all those were turned on the team images disappeared and when I turned all of them off the team images reappeared. I haven't done any more testing yet, so I might be that just two (or even one) of those roles cause the problem. Turning them all off might a quite fix for anyone else who is having this problem.
Thanks again voor all your help.
With kind regards,
Jelmer
Hi Henry,
The domain does not show as healthy. Fixing that will be my first priority now. I have to wait on a collegue before I can do so, but I want it done this weekend.
As for the domains: You are right with your first guess, we have three actually at the moment, each with their own original function, within one tenant. However, we are planning to use to summer months to clean that up and end with only one domain (the one giving issues sadly..).
I'll use the spare time while waiting on my collegue to ask around and get more data on who can and cannot see the images. Just to be sure that it can be narrowed down to a domain problem.
Once I've got the domain cleared up and healthy I'll post another message (hopefully this weekend).
Once again, thank you for your time.
Jelmer