albanscCopper ContributorApr 27, 2022Shared voicemail in Teams? We've recently discovered the ability to use a Team as the 'agent' list. This is convenient since it allows our customers to modify their own call queue agent lists after we've licensed them. Add...Show More
CMcGinnCopper ContributorJun 20, 2022albanscFrom what I have read, If you use a team in the Queue and/or AA, then the serial seems to go alphabetically. I have not verified this however. I share your frustration with the serial group routing and voicemail. They need to fix these.
