Forum Discussion
Shared calling policy enabled user can not login to teams sip gateway enabled phones like VVX400/500
We have enabled shared calling policy with Rogers Operator connect and assigned to users, which works great but while logging in to sip gateway enabled device like Polycom vvx400s/500s it throws error that please assign a phone number to the user to login to this device.
So, i run the Get-csonlineuser command for one of the user enabled with shared calling and line uri was empty even after assigning shared calling policy and incoming outgoing calls were working. Even on teams admin center user profile shows that there is an assigned phone number but because lineuri for that user is empty it did not allow a user to login to sip devices.
Any work around or solutions to this? Because i opened a ticket with Microsoft engineering teams and product team but even they don't know the reason and solution. Any help is really appriciated. Thank you.
once you have the shared calling policy set up for the user run the following powershell command:
Set-CsPhoneNumberAssignment -Identity email address removed for privacy reasons -PhoneNumber "1112223333;ext=4444" -PhoneNumberType DirectRouting
you can put anything in the phone number field as long as it is unique. don't worry that it says direct routing your shared calling policy will supersede it. once the user has a unique number it should sign into the SIP device. we have vvx201 and vvx401
Thanks for this! I tried to set that before with only an extension but it didn't work. It does seem to be working with a full number in addition to an extension! I'll just make up some numbers with the extension as the last digits. Wish they would allow us to just set the extension or set the main number for multiple users just so it's cleaner. But either way, this lets me test for now. Thanks again.
I think Microsoft is still working on a cleaner configuration to use sip gateway for sip devices
- The VVX has the correct sip firmware at least 5.9.5 or better 5.9.7.3480 and SIP Gateway is activate through the calling policy?
Holger_Bunkradt Yes phones are on latest stable firmware higher then 5.9.7.3480, sip device option is turned on from calling policy.
If i assign number directly to user, i can login but if i just use shared calling policy i can not log in to the phone. But on both cases it works from Teams app.
- OK, I never test shared calling with sip devices. I will test tomorrow with my Spectralink DECT devices, which is supported for sip-gateway.
For the Microsoft Validation of this feature, we tested only Teams clients and native Teams phones
- looks like Microsoft has on roadmap to remove the requirement of extension for sip-gateway registration. No timeline at the moment
- Can you please share link to this roadmap item here? Thank you.
- sorry, this roadmap is not published public. I will publish here, if available
