Forum Discussion
Second call from call queue whilst already on a call - Interrupting users
Hoping someone can shed some light on this please. We have had a complaint from a customer that currently uses "attendant" style routing in a call queue. Their issue is, with being quite a busy depar...
Double check the call routing options. We used Round Robin initially, but found that Longest Idle was best for distributing calls only to available agents. This was working very well until recently. In the past week Longest Idle is no longer ringing to many available agents, and Round Robin is ringing everyone regardless of presence.