Forum Discussion
Screenshot caps in Teams appear as Red Boxes
Can anyone help me?
My teams is showing screenshots as red boxes.
Animated GIFS are fine, but snippets and screenshot posts appear red.
This hasn't happened before and Old Screenshots also appear red
Can anyone assist?
Thank you very much.
Hi JanMichael9500,
to address this issue, you can consider the following steps:
- Clear the Teams cache: This action may resolve the problem, as it can sometimes be caused by cached images and files.
Clear Teams cache - Microsoft Teams | Microsoft Learn - Restart the Teams application: Simply restarting the app might also resolve the issue, as it can clear temporary glitches (bugs)
- Verify for updates: Ensure that you're using the latest version of the Teams app to benefit from any bug fixes or improvements.
Update Microsoft Teams - Microsoft Support - Reinstall the Teams app: If the above steps do not work, you can attempt a clean reinstall of the Teams app.
Please click Mark as Best Response & Like if my post helped you to solve your issue.
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Kindest regards,
Leon Pavesic
(LinkedIn)- Clear the Teams cache: This action may resolve the problem, as it can sometimes be caused by cached images and files.
JanMichael9500 This looks to me like a third party DLP security tool is obfuscating company data from screen shots. It's not a native Teams feature.
