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JSwart's avatar
JSwart
Copper Contributor
Apr 22, 2020
Solved

Screen recording disabled

Hi everyone,   Ever since my organisation moved over to Microsoft Teams with a Business Premium license, the screen recording option during video meetings has always been disabled.    Firstly, I ...
meetings
microsoft teams
Screen Recording
  • JSwart's avatar
    JSwart
    Aug 27, 2020

    Hi all,

     

    Our screen recording has been working from about two weeks ago thanks to recently rolled out feature change 59665

     

    "Meeting recording storage for areas where Stream is not available

     

    Teams meeting recordings are currently disabled for customers whose Teams data is stored in-country, if Microsoft Stream is not available in that country. A new admin setting will allow customers to turn on meeting recordings if Microsoft Stream data residency is not yet in country. If this setting is turned on, Teams meeting recordings will be saved in the data center closest to the region.

    • Featured ID: 59665
    • Added to Roadmap: 12/12/2019
    • Last Modified: 8/21/2020
    • Tags: General Availability, Worldwide (Standard Multi-Tenant), Microsoft Teams"
JustinG425's avatar
JustinG425
Copper Contributor
Jul 01, 2021

We have had the same problem, but it is not a regional issue for us. It looks like it is 1:1 calls where Microsoft now has a new policy to block recording on those calls by default, disabling it. This policy can only be set via PowerShell, not through the admin portal. (Microsoft, why is this not in the Admin portal?!?) We are waiting for up to 24 hours for the new policy to kick in to see if this was successful.

 

Here is some detail. In support in the admin portal you can type in the issue "Diag: Teams 1:1 Call Recording" and it will run a diagnostic on a user's account and give instructions on setting the policy via Powershell.

 

The announcement for this came in the massive stream of Office 365 update notifications and is as follows:

 

Message Summary
Updated April 29, 2021: We have updated the rollout timeline below. Thank you for your patience.

We are changing how 1:1 Call recording is enabled by creating its own policy.

Key Points

Control: via PowerShell
Action: Review settings and make changes by May 31, 2021 (previously April 12, 2021)
How this will affect your organization

Currently, 1:1 Call recording is controlled by the -CsTeamsMeetingPolicy / AllowCloudRecording attribute. After this change, it will be controlled by the -CsTeamsCallingPolicy / allowCloudRecordingForCalls attribute.

By default this new policy attribute will be set to false, so 1:1 call recording will not work unless you change this attribute to true.

What you need to do to prepare

If you are currently using 1:1 Call recording and would like to continue doing so, please update the -CsTeamsCallingPolicy / allowCloudRecordingForCalls attribute to true.

You can make this change immediately.
If you do not change the attribute, once the policy enforcement is rolled out, users using the 1:1 Call recording feature will not be able to use this feature.
If you do not want to have 1:1 Call recording enabled, you do not need to do anything.

NOTE: This new policy attribute relates to the Microsoft Teams Recording solution for 1:1 calls. This attribute does not affect 1:1 Compliance Recording, which is still controlled via the Compliance Recording policy.

 

I hope this helps someone else out who has been trying to figure this out.

 

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