Forum Discussion
Route by Incoming Caller ID
i All, New to teams and looking for some functionality we currently have in our on-prem Shoretel system. Currently, we have the ability for incoming calls to be routed to a Sales rep by the c...
Hi,
There are a couple of third-party applications for this call center functions. They all uses API from Microsoft to connect to Teams. I'm haven't seen any list from Microsoft with all the supported systems but they showed some of them at Ignite.