Forum Discussion
Restore Team - Associated Group Still Exists
Hi,
I have been asked to see if it is possible to restore a deleted Teams team.
This the story so far:
- Team was reported as being deleted
- Files on SharePoint needed to be restored so one admin reportedly restored the SharePoint side of things
- I was then asked to restore the team. Based on the documentation, I can either do it via Powershell or Exchange Online.
- I confirmed that the group isn't in a "deleted" state at this point. So I do not have the restore option in Exchange Online or Powershell
I can see the team in the Teams admin center, but it is grayed out and has the follow error:
We can't load complete information about this team. Please refresh or try again after some time.
In the research I have done, if the group itself was deleted, I should be able to restore the group and it should bring back the Team. But in this case, the group still remains, it is just the team that is gone.
Is it possible that when the first admin restored the SharePoint site, that that brought back the group? But this process didn't fully restore everything?
Cheers,
Todd
- Hi Todd Harrison,
Doing a search on the issue, there is reference to what you are describing here -
https://www.reddit.com/r/Office365/comments/b2i4m9/team_missing_following_group_restore/
Not exactly the same scenario, but this may lead to a solution following the advice that was given by Microsoft which is for the owner of the team to ensure they are upgraded (client) and signed into Teams. If it doesn't work I would look to raise a ticket.
Hope that helps!
Best, ChrisHi ChrisHoardMVP,
I appreciate the quick reply. I did in fact come across this thread.
Unfortunately for us I believe that the original owner is no longer with the company.
I did try adding myself as an owner of the group to see if this made a difference, but no dice unfortunately.
I may need to open a ticket.
I would also like to get to the bottom of how the group was actually restored.
Cheers,
Todd
- Sure - it could just be propagation - many of the articles which had this error said it self resolved - some say 24 hours, some have reported up to a week. If the original owner still exists you could possibly reapply a temp licence and log into the Teams client to see if that works.
However, I would raise that ticket too and MS will look into it - that seems the all up solution here and then post the root cause back in this thread
Best, Chris
