Forum Discussion

Todd Harrison's avatar
Todd Harrison
Brass Contributor
Nov 01, 2019

Restore Team - Associated Group Still Exists

Hi,   I have been asked to see if it is possible to restore a deleted Teams team. This the story so far: Team was reported as being deleted Files on SharePoint needed to be restored so one admi...
microsoft teams
Recovery
Restore
Todd Harrison's avatar
Todd Harrison
Brass Contributor
Nov 01, 2019

Hi ChrisHoardMVP,

 

I appreciate the quick reply. I did in fact come across this thread.

Unfortunately for us I believe that the original owner is no longer with the company.

 

I did try adding myself as an owner of the group to see if this made a difference, but no dice unfortunately.

 

I may need to open a ticket.

I would also like to get to the bottom of how the group was actually restored.

 

Cheers,

 

Todd

ChrisHoardMVP's avatar
ChrisHoardMVP
MVP
Nov 01, 2019
Sure - it could just be propagation - many of the articles which had this error said it self resolved - some say 24 hours, some have reported up to a week. If the original owner still exists you could possibly reapply a temp licence and log into the Teams client to see if that works.

However, I would raise that ticket too and MS will look into it - that seems the all up solution here and then post the root cause back in this thread

Best, Chris
  • Todd Harrison's avatar
    Todd Harrison
    Brass Contributor
    Nov 01, 2019

    ChrisHoardMVP, one thing I keep forgetting with the cloud is that things don't always happen in the time you expect them to.

    I can wait longer. The most important piece (the SharePoint) is back, so I have some time.

     

    I will definitely post back here if I find anything out. I have also reached out to the necessary people to try and get a break down of what the state of the group was when the SharePoint was restored. Since I wasn't involved from beginning, I don't know all the steps taken to this point.

     

    Thank you again and I will report back if I find anything.

     

    Cheers,

     

    Todd

    • ChrisWebbTech's avatar
      ChrisWebbTech
      MVP
      Nov 01, 2019
      Agree here, SharePoint was group connected so restoring that will restore the group.; My guess is that it'll be back tomorrow as well, if not then something with restoring SharePoint has a bug that didn't restore the Teams link and do a ticket, but lets hope that it fixes itself out :).
      • Todd Harrison's avatar
        Todd Harrison
        Brass Contributor
        Nov 04, 2019

        Just a quick update:

        • A ticket with Microsoft has been opened
          • I was asked to wait 24 - 48 hours prior to taking any additional action
          • The 24 - 48 hour period has come and gone and the missing team has not been fully restored.
        • I confirmed that the restoration was done by one of our SharePoint administrators. According to the documentation this is not the correct method for restoring a deleted group. I am not sure if this played some role in the restoration issues.

        I have reached out to MS Support and am waiting for a response. Once I have additional details I will update here.

         

        Cheers,

         

        Todd 

Resources