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Resource account licensing for call queues and auto attendants
I understand that currently auto attendants and call queues require a licensed resource account but is there any news on if the licensing around these groups are going to change from a user license?
Hi Ben_Rooke,
there are now "Phone System Virtual User"-Licenses available for CQ/AA since July 2019. But please note that there are some known issues, e.g. if you remove a existing license from a resource account and add the new one it might break it.
I wrote a blog post about it: https://erik365.blog/2019/07/06/microsoft-teams-licensing-notes-update-july-2019/
Doesn't seem to appear in the UK yet, "Phone System Virtual User"-Licenses available for CQ/AA since July 2019"
Hi Jason Beney , Microsoft documentation describes it here https://docs.microsoft.com/en-us/microsoftteams/teams-add-on-licensing/virtual-user. It's a bit hidden in Office 365 and needs to be bought as "free" 0,- €/$ add-on license:
How to
- Sign in to the Microsoft 365 admin center.
- Go to Billing > Purchase services > Add-on subscriptions
- Scroll to the end to find the "Phone System–Virtual User" license. Select Buy now.
- So it has to be a phone system virtual license, as a stop gap I was hoping I could use an E5 and Domestic calling plan license as I have spares. But no joy! Ok thanks for the info.
- E3 + Phone System +Calling Plan or E5 incl. Phone System + Calling Plan works also but is not necessary
Have to sign off now but any thoughts welcome!