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Dmitry2440's avatar
Dmitry2440
Copper Contributor
Dec 11, 2025

Remote participants can't hear me when they speak

Hi,

I've been trying to solve this problem for a long time.

We're using Windows 11 (previously Windows 10) with all the latest updates.
We have a Jabra 810 connected to our computer. Everything works fine.

But when the other person starts talking, he stops hearing us (or our voice is so quiet they don't notice).  As soon as he stops talking, he starts hearing us normally again.

What could be the cause, and how can I fix this?

 

Best regards,

Dmitry

calling
microsoft teams

3 Replies

  • Dmitry2440's avatar
    Dmitry2440
    Copper Contributor
    Dec 12, 2025

    Hi Anamika1,

    Thanks for the advice. I've already tried that.
    The only thing I noticed is that the sound works fine after uninstalling the drivers and before they automatically update.
    Perhaps there's a specific driver version that can fix this?

  • Anamika1's avatar
    Anamika1
    Copper Contributor
    Dec 11, 2025

    Cause: Windows is temporarily prioritizing the headset for the other participant's voice, causing audio

    drop. Disabling exclusive control and updating drivers usually.

    fix: Try switching the Default Communication Device to Jabra 810 manually :

    1. Disable "exclusive mode" in Windows
    2. update or reinstall audio drivers
    3. Check team device settings
    4. update Jabra firmware
    5. Reset Microsoft Teams cache
  • Anamika1's avatar
    Anamika1
    Copper Contributor
    Dec 11, 2025

    Cause: Windows is temporarily prioritizing the headset for the other participant's voice, causing audio

    drop. Disabling exclusive control and updating drivers usually.

    fix: Try switching the Default Communication Device to Jabra 810 manually :

    1. Disable "exclusive mode" in Windows
    2. update or reinstall audio drivers
    3. Check team device settings
    4. update Jabra firmware
    5. Reset Microsoft Teams cache

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