Remote control lost when other call comes in

Hello everyone, 

we are currently using Teams to conduct exams with external vendors/clients. When we get another call, the meeting is place on hold, which is the norm. However, we noted that the meeting where we have the remote control engage is lost when the call is paused. Is this the normal process? Any workarounds that can be done. 

Example: User is in control of another PC. User receives another calls and picks up (doesn’t matter if it’s on a PC or mobile) and causes the initial meeting to drop the control and another request has to be submitted.