Forum Discussion
Register AudioCodes C450HD with Intune / Android Enterprise Platform
I am in the process of trying out the AudioCodes C450HD phones to utilize with Teams Direct Routing. I am having a terrible time trying to get this device to register properly with Microsoft Intune ...
Thanks for the quick replies and offer to help. Here are your answers.
- Do you have a proxy or firewall in place which might be interfere with the connection of the phone towards MS Phone System/Teams? No, this is going straight out to the internet.
- Is the phone in a different net/vlan [e.g. different to the client vlan]? No VLAN set up at this point. Not on the corporate network.
- What's the last screen you get? E.g. login screen, company portal? The last screen that I get is an error screen that states 'Oops. Work profiles can not be setup on a fully managed device.'
- Do you get any error messages during boot up/sign in? No errors that I can see. Nothing within Intune either.
- Did you check the phone's settings? E.g. Is everything ok with its network config etc. Everything seems to be ok. Phone is DHCP. Only issue that I see is the firmware is OLD. It currently says that it is C450HD_TEAMS_0. I saw some documentation from MS that says the currently supported firmware is C450HD_TEAMS_.225. I can't even upgrade the firmware to rule that out.
Hi Chris Krafcky,
I've checked my Intune settings.
Well, my AC C450HD is not registered on Intune. It shows up on the Teams Admin Center\Devices page.
The user account which I use to sign in to Teams is licensed with a Office 365 E3 + Phone System.
I did not assign any EMS licenses via O365 Admin Portal which is required for Intune device registration.
What license did you assign to the users which you use to sigin in?
Erik365Online
be sure that you don't have any blocks for Android devices in Intune and if so you can create an exception in Devices - Enroll Devices - Corportae Device Identifiers and ADD your Phone then test it again
