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Recording Failed to Upload to OneDrive [June 2021]
My recording for a scheduled Teams Meeting gave me this error message:
"Recording failed to upload to OneDrive"
I googled this issue, which lead me to this:
https://docs.microsoft.com/en-us/microsoftteams/tmr-meeting-recording-change
Note
If a Teams meeting recording fails to successfully upload to OneDrive/SharePoint, the recording will instead be temporarily saved to Azure Media Services (AMS). Once stored in AMS, no retry attempts are made to automatically upload the recording to OneDrive/SharePoint or Stream.
Does anyone know, how I access my recording from Azure Media Services? I logged into Azure Media and can't seem to find a connection between this site and teams recordings. It's not on Stream or OneDrive. Does anyone else have any ideas on where I can look?
- Ah I see. Think that’s a bug. What happens if you rename the .png with a playable format?
12 Replies
michellelegrand I hope this is not too late, I opened the Teams desktop app from the browser, and was able to download the recording from there, at least it's not lost forever
Hi!
You can try to recover meeting record like this. Login to portal.office.com as an global admin. Navigate to support -> New Service Request -> Select "question mark" and type question like Can't find Meeting Recording. Troubleshooter ask URL of the meeting ja when was the meeting recorded. Sometimes this requires two attemps to find instruction how to download recorded meeting. You need to login teams via browser and use that person id who was recording the meeting.- Hi, sounds like a channel meeting recording if it’s not in OneDrive. If not being uploaded you can still access it from Teams for 21 days. See if this helps https://support.microsoft.com/en-us/office/play-and-share-a-meeting-recording-in-teams-7d7e5dc5-9ae4-4b94-8589-27496037e8fa
ChristianJBergstrom Thanks for the suggestion. It wasn't a channel meeting, though. I did look in SharePoint anyway, but it's not under one of my groups. I booked it using outlook, and when I start the recording it creates a download in the chat (normally). This time around, the meeting chat does have what looks like the usual recording download at the bottom. However, there is a warning on it that says "recording failed to upload to OneDrive". If I click on it, a png picture of the download symbol downloads instead of playing or downloading the recording.
- Ah I see. Think that’s a bug. What happens if you rename the .png with a playable format?
