Forum Discussion
Recording Button Disappears in Teams during Meeting
Hi, I am using Teams to teach college classes this Fall. I need to be able to record the lectures. Yesterday, everything worked fine. Today, the recording option disappeared on me all together and then when I closed Teams completely and reopened it was there.
However, Teams has been sluggish today. Even when I could click Record it sometimes never started today.
Please help!
Is this a issue with the servers or a program issue, bandwith, or what? Thanks!
MatthewLawsonwsedu - I've battled this with our Executive Assistant (who organizes and is responsible for recording more meetings than anyone else in our org). In our case, I remoted into her computer and discovered she had Teams zoomed to 170% (Windows client, up to date). As soon as I reset the zoom to 100%, the content of the ellipsis menu (including "Start recording") rendered as expected. Still testing this out, but it explains why clearing the cache would resolve the issue for a bit, then the issue would recur (after she zoomed in because she was indicating she was having a hard time reading the unzoomed content).
4 Replies
MatthewLawsonwsedu - I've battled this with our Executive Assistant (who organizes and is responsible for recording more meetings than anyone else in our org). In our case, I remoted into her computer and discovered she had Teams zoomed to 170% (Windows client, up to date). As soon as I reset the zoom to 100%, the content of the ellipsis menu (including "Start recording") rendered as expected. Still testing this out, but it explains why clearing the cache would resolve the issue for a bit, then the issue would recur (after she zoomed in because she was indicating she was having a hard time reading the unzoomed content).
- I've been having the same trouble on and off and not being able to work out why the button to record is sometimes there, sometimes not. I just opened a meeting, no record button. Zoomed out a bit and BINGO the button was back. Simple solution to the problem. Thank you.
Hello MatthewLawsonwsedu There is a past post in the community that addresses this issue: https://techcommunity.microsoft.com/t5/microsoft-teams/recording-meeting-has-disappeared/m-p/896769
- Thank you. To be clear, this is happening on Windows 10.
