Forum Discussion

Copper Contributor

Aug 25, 2020

Solved

Recording Button Disappears in Teams during Meeting

Hi, I am using Teams to teach college classes this Fall. I need to be able to record the lectures. Yesterday, everything worked fine. Today, the recording option disappeared on me all together and th...

CJohnston71
May 26, 2021
MatthewLawsonwsedu - I've battled this with our Executive Assistant (who organizes and is responsible for recording more meetings than anyone else in our org). In our case, I remoted into her computer and discovered she had Teams zoomed to 170% (Windows client, up to date). As soon as I reset the zoom to 100%, the content of the ellipsis menu (including "Start recording") rendered as expected. Still testing this out, but it explains why clearing the cache would resolve the issue for a bit, then the issue would recur (after she zoomed in because she was indicating she was having a hard time reading the unzoomed content).

CJohnston71

Brass Contributor

May 26, 2021

MatthewLawsonwsedu - I've battled this with our Executive Assistant (who organizes and is responsible for recording more meetings than anyone else in our org). In our case, I remoted into her computer and discovered she had Teams zoomed to 170% (Windows client, up to date). As soon as I reset the zoom to 100%, the content of the ellipsis menu (including "Start recording") rendered as expected. Still testing this out, but it explains why clearing the cache would resolve the issue for a bit, then the issue would recur (after she zoomed in because she was indicating she was having a hard time reading the unzoomed content).

RebeccaAldridge

Copper Contributor

May 27, 2021

I've been having the same trouble on and off and not being able to work out why the button to record is sometimes there, sometimes not. I just opened a meeting, no record button. Zoomed out a bit and BINGO the button was back. Simple solution to the problem. Thank you.