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Recent windows 10 update causing problems with Teams Room?
One of our Teams room devices received an update on 7/14/2023. Ever since, the Teams room does not function correctly. Basically, the users cannot "wake up" the device for a scheduled meeting. On the Logitech Tap screen, it looks like the previous Teams meeting is still in session and the device is unresponsive. This has happened 2 Mondays in a row now. The only way to resolve the issue is to reboot the entire system.
I am wondering if anyone else has noticed a change with their Teams room devices and if any settings need to be changed in Windows 10 to restore the room to its expected functionality.
Lenovo Think Center M920q
Logitech Tap
- I would report it to the vendor and check with them if they have a solution. As it is just one device.
4 Replies
- Is it only one device of all your rooms?
- Yes, we only have the issue with this single Teams Room device. It is the only room in our organization that has a Logitech Tap connected to a Lenovo 920q micro PC. We have tried to change the EDID settings on our HDMI extender as well just in case it is an issue with the HDMI signal.
- I would report it to the vendor and check with them if they have a solution. As it is just one device.
- I am going to schedule a reboot task for the PC, but that seems like I am just kicking the can down the road. Any other suggestions out there for making sure the Teams Room device can be used as expected?
