Forum Discussion
Receiving Calls on Android not ringing
Thanks Paul, this sounds like a bug for this particular device (Galaxy A03s). I have raised the Bug here:
Bug: Incoming calls not ringing on Galaxy A03s · Community (microsoft.com)
If you could
1.) Raise a support ticket via the Microsoft 365 admin centre
2.) In this thread put down the build numbers of the Teams App and the Galaxy AO3s
I will raise this to Microsoft engineering to review tonight. Of course, it could take a while to resolve but at least we are pushing it in the right direction. Thanks for providing all the information.
Hope this has answered your question
Best, Chris
1. Battery Optimization Settings
a. Go to Settings on your phone
b. Tap Apps
c. Search for and select “Your App” then tap Battery
d. Disable Optimize battery usage for “Your App”
2. Sleeping App Settings
a. Go to Settings on your phone
b. Tap Battery & Device Care, then tap Battery
c. Tap Background usage limits
d. Disable Put unused apps to sleep
e. Tap Sleeping Apps: make sure “Your App” is not there
f. Tap Deep sleeping apps: Tap More options (three vertical dots) and tap Remove apps
3. Battery Saving Mode Settings
a. Go to Settings on your device
b. Tap on Battery and Device care, then Battery
c. Disable Power saving mode
4. Optimize battery usage
d. Go to Settings on your device > Apps
e. Tap on the three dots menu (⁝), then Special Access
f. Open Optimize battery usage
g. Expand the list to All apps from the drop-down filter
h. Make sure that the toggle for “Your App” app is switched OFF
i. Open Optimize battery usage
j. Expand the list to All apps from the drop-down filter
k. Make sure that the toggle for “Your App” app is switched OFF
5. Auto-optimize daily
a. Go to Settings on your device
b. Tap on Battery and Device care
c. Tap on the three dots menu (⁝), then Automation
d. Make sure that Auto optimize daily is disabled
Hope this works out for any of you with the same problems !
Peter_De_Bruyne_STZH ChrisHoardMVP
We have the same issue on the Samsung A50/A52/A53. If phone has been idle for some time (for example early in the morning), incoming Teams calls are not received. A 'missed call' notification does arrive after the caller hangs up. If you know someone is calling you (but call is not received on phone) and you turn on the phone screen, the call suddenly is received. So it must have something to do with idle/sleep-mode.
Tried logging out and back in
Tried reinstalling Teams app (and even factory resetting phone)
Happens on multiple phones, multiple users
Happens on Wifi and 4g
Phone firmware and Google Play Services are up-to-date
Teams is up-to-date
No silent mode, notifications are allowed
Teams is excluded from being optimised (for background-data, battery and memory cleaning)
Battery saver is disabled
Sleeping apps is disabled
Auto-optimize: was able to disable auto-reboot-option for auto-optimize, but completely disabling this feature seems no longer available in Android 13? Maybe this is the culprit?
Anyone else still experiencing this? Any other solutions available?
PS: Microsoft ticket has been raised.
Software info:
Teams 1416/1.0.0.2023012702
Galaxy A53 5G Model Number: SM-A536B/DS
Android 13, security patch january 2023
Erik_K1985 yes with updating to android 13 some mobile phones dont show the incoming calls on the deactived screens / always one displays.
In some cases reinstall teams app helped. 🤷🏼:male_sign:
- Sadly, reinstalling the app (or phone factory reset, or different phone) does not solve it for us. Also, it's happens on Android 11 and Android 12 as well. And it's not just that it's visually not showing. There's also no sound notification. The incoming call is not received at all it seems.
It's not every call, it works fine a lot of the time, but especially after phone has been idle for some time, it seems to not receice the call.
Galaxy S-phones seem to work fine, as opposed to Galaxy A-phones.We have exactly the same experience on our Xcover 4 (SM-G398FN - android 11) and 5 (SM-G525F - android 11) as well as on our Xcover Pro (SM-G715FN - android 12). We have also disabled any possible setting regarding battery optimisation on Teams and Wifi ! For WIFI, we disabled battery optimisation by excluding 3 background WIFI services from battery optimisation. The latter reduces the frequency substantially on missed calls after some idle time. It does not completely eliminate the problem however.
One can do this via Apps -->Special Access (via 3 dots) --> battery usage optimisation --> select ALL apps --> filter on "wifi" and you will see 3 android system services: disable battery optimisation for all 3
As this does limit the missed calls while not seeing nor hearing them, occassionally the problem occurs again.
Samsung is aware about this problem and the root-cause is the combination of the WIFI chipset and the supporting firmware. They are currently testing an improved firmware for which we hop to see succesfull testing next week.
