Forum Discussion
PaulTW
Dec 29, 2021Copper Contributor
Receiving Calls on Android not ringing
I have multiple Samsung Android phones that if you call the user via Teams it does not ring even though every setting in Android Teams is the same as users on other Samsung Android phones that receiv...
- Dec 29, 2021
Thanks Paul, this sounds like a bug for this particular device (Galaxy A03s). I have raised the Bug here:
Bug: Incoming calls not ringing on Galaxy A03s · Community (microsoft.com)
If you could
1.) Raise a support ticket via the Microsoft 365 admin centre
2.) In this thread put down the build numbers of the Teams App and the Galaxy AO3s
I will raise this to Microsoft engineering to review tonight. Of course, it could take a while to resolve but at least we are pushing it in the right direction. Thanks for providing all the information.
Hope this has answered your question
Best, Chris
Dec 29, 2021
Awesome, then it looks like it's restricted to the app and Galaxy A03s.
What about silent mode? Is it on? https://deviceguides.vodafone.co.uk/samsung/galaxy-a03s-android-11-0/troubleshooting/basic-use/no-ring-tone-is-heard-on-incoming-calls/22/
What about silent mode? Is it on? https://deviceguides.vodafone.co.uk/samsung/galaxy-a03s-android-11-0/troubleshooting/basic-use/no-ring-tone-is-heard-on-incoming-calls/22/
PaulTW
Dec 29, 2021Copper Contributor
Hi No, silent mode is off. it does not even show on screen anyone is calling me!