Forum Discussion
Tab in TEAMS channel for call queue
Wait till next week and you're likely to see it on some Ignite session 🙂
It tooks less than a minute...
As I mentionned in my previous post this feature is finally not that helpfull. It does not really look like in the annoncement (https://techcommunity.microsoft.com/t5/microsoft-teams-blog/what-s-new-in-microsoft-teams-microsoft-ignite-2020/ba-p/1665600)
Here is how it is on my client. As you can see (sorry for the French interface). Only calls that I have answered are listed and I am the only one how can see missed calls. The others agents do not see missed calls and see only their answered calls. I do not know how to change this...
Antoine HESKIA same situation than you. The agents see themselves in the history, even if another agent picked the call up. Also, I do see the history but if I refresh the channel, all is gone...
Have you been able to implement it ?
- Fabien_Gaille No change since my previous message. I don't know when MS will update this feature which is far from what I was expecting