Forum Discussion
Poly Studio x30 Teams account disconnection
In Poly KB: there is this article:
X-30 or X-50 units in Teams mode sign-out automatically and cannot sign back in unless a factory reset is performed.
https://knowledgebase-iframe.polycom.com/kb/viewdocument.do?noCount=true&externalId=46760&sliceId=1&cmd=&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl
It sound simular... But I have client that still have issued with the endpoint MS Teams client randomly signs out.
Anyone with some experience for this issue?
My guees is that is related to Endpoint mananger....
/Dan
Dan Hemsø - the issue should be resolved (according to Poly) by the latest firmware update (3.50) that went to MSFT TAC last week (w/c 21/06/21). If you contact Poly direct, they will give you access to the latest firmware in advance of MSFT, but you will have to manually update the firmware on the X30/X50 device via the Device Webpage (not the Teams Admin portal). In my experience, it has stopped the X30s from logging out and requiring factory resets.
Hope this helps.
So we have had this issue with both the Studio units and the TC-8 units logging out. We upgraded the Poly software to 3.5 last Wednesday, 6/23. All required us to have the studio units re authenticate to the teams admin portal. This was another new wrinkle in the never ending support nightmare these units have been presenting. We have a mix of Studio 50's and 30's using the teams configuration. On Friday 6/25, the TC-8's disconnected only and we were able to reconnect using only the retry button. The issue is not resolved but the units have been up and connected for the last 2 days. I will update when they disconnect again.