Forum Discussion
Poly Studio x30 Teams account disconnection
We have a Collaboration Bar (x30 from Poly) and we're experiencing regular account disconnection. When the account is logged in, the bar itself works, we can do video/audio calls without issue. ...
We also had a TC8 signout yesterday but not the X30 it was paired with. We didn't have to factory reset lucikly, but it did have to be signed back in manually. Frustratingly running Poly version 3.4.0 we have lost the ability to sign in from another device on the TC8. We have to enter the password manually on the TC8 touch screen.
Have either of you tried running the X30/X50 without the TC8 and using a keyboard and mouse? We are looking into other options, even discussing return/replace with Poly. Not certain they will agree but sadly we purchased quite a few for one of our locations and definitely won't be going this route for other locations.