Forum Discussion
Poly Studio x30 Teams account disconnection
We have a Collaboration Bar (x30 from Poly) and we're experiencing regular account disconnection. When the account is logged in, the bar itself works, we can do video/audio calls without issue. ...
We are running the old firmware (3.3.2.286154) with the new teams apps (1449/1.0.96.2021042903) and the first 3 systems we updated have been online for about 160+ hours without drops.
Are you able to use the TC8 as intended with the new Microsoft update and the previous Poly firmware?
- We have now configured 9 systems with the versions I mentioned above. Two of them, however, ended up unpaired the morning after. No factory reset needed. One solved by rebooting, the other one re-paired.
- From what we understand from Poly is that MSFT will not resolve the pairing issue until sometime in June. Fingers crossed. Re-pairing devices is still much preferred over the signout issue.
- We have now been running the patch for 5-6 days and we still have the issue with our 9 systems. The X30/X50 seems to be fixed, but the TC8 ends up "signing in" from time to time. A factory reset is the only way forward.
