Forum Discussion

Remi_Solulan's avatar
Remi_Solulan
Brass Contributor
Feb 23, 2021

Poly Studio x30 Teams account disconnection

We have a Collaboration Bar (x30 from Poly) and we're experiencing regular account disconnection.    When the account is logged in, the bar itself works, we can do video/audio calls without issue. ...
Administrator
meetings
microsoft teams
pdcisilion's avatar
pdcisilion
Copper Contributor
May 25, 2021

Axellundblad - I have recently applied the latest FW and APK to 2 test devices (X30 and TC8) and confirm they have been stable for the last 72 hours (no reboots or Intune disconnects).  Will keep this thread updated with findings as they appear.

JasonNunley's avatar
JasonNunley
Brass Contributor
May 25, 2021

We have still had issues and have updated the Microsoft Teams app. This is NOT part of the Poly update and seems to help with the sign out issue. It does, however, still allow the TC8 and the X30 to unpair. There is supposed to be another update in the near future. Look on Teams admin center to locate the update. Check version numbers to be sure what you are installing. Teams admin says that the Poly release 3.4 is not the current version. Teams app version should be 1449/1.0.96.2021042903.  Our version set up is below:

 

Poly: 3.4.0.292042

Teams App: 1449/1.0.96.2021042903