Forum Discussion

Remi_Solulan's avatar
Remi_Solulan
Brass Contributor
Feb 23, 2021

Poly Studio x30 Teams account disconnection

We have a Collaboration Bar (x30 from Poly) and we're experiencing regular account disconnection.    When the account is logged in, the bar itself works, we can do video/audio calls without issue. ...
Administrator
meetings
microsoft teams
Pavel Yurevich's avatar
Pavel Yurevich
Former Employee
Apr 28, 2021

gautdab Kamanga please create support tickets with MSFT also. We need to do an investigation on the MSFT side as well. Please message me privately the support case and the MSFT employee that is assigned to the case. Thanks. 

JasonNunley's avatar
JasonNunley
Brass Contributor
May 10, 2021
We are running into the same issue. We just moved into a new building and upgraded our collaborative technologies only to find that we cannot use them due to this failure. We will send you the support case number shortly and hope to see a fix soon.
  • JasonNunley's avatar
    JasonNunley
    Brass Contributor
    May 10, 2021

    I am a bit dismayed by the support response I received as it was a link to a Poly community about the issue that we have already read. This isn't a fix, this is a pass-off or band aide at best. Disappointed to say the least.