Forum Discussion

ChananB's avatar
ChananB
Brass Contributor
Sep 12, 2023

New Teams - Video freezing

I have no issues using the "old" version of teams. The problem only occurs in the "new" version.   In a meeting all incoming video turns black (including shared screens). my image "floats" in the m...
meetings
microsoft teams
User Interface
Rob_ICP_AZ's avatar
Rob_ICP_AZ
Brass Contributor
Nov 09, 2023
AMD and Intel users have exactly the same issue. It's not a video driver problem with Nvidia.
bugoutfr's avatar
bugoutfr
Copper Contributor
Nov 10, 2023
Uninstalling Classic Teams didn't change the problem for me 😞
  • HuguesCrepin's avatar
    HuguesCrepin
    Copper Contributor
    Nov 10, 2023

    HeathSFD you are correct and need to unfold to see it at the bottom of the page

     

     

  • HeathSFD's avatar
    HeathSFD
    Brass Contributor
    Nov 10, 2023

    nExoR 
    There is still, I believe, a link to Teams Classic on the https://www.microsoft.com/en/microsoft-teams/download-app?market=af. 

     

    Direct link to Classic -
    https://go.microsoft.com/fwlink/?linkid=2187327

  • bugoutfr's avatar
    bugoutfr
    Copper Contributor
    Nov 10, 2023

    nExoR use the windows marketplace: teams classic is still available there (I ran into the same problem as you)

  • nExoR's avatar
    nExoR
    MCT
    Nov 10, 2023

    Uninstalling Classic Teams didn't help also for me. MOREOVER after uninstalling there is no more switch to classic, and all classic teams downloads are removed. 

     

    this is one way trip