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cshowalter's avatar
cshowalter
Brass Contributor
Jun 16, 2020
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Microsoft Teams Phone System and Virtual Licenses Issue

Hi, We have a CSP client with Office 365 - E3 & Microsoft 365 Business Voice. The client would like to setup automated attendant and other features, but we do not have a telephone system license f...
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  • cshowalter's avatar
    cshowalter
    Jun 17, 2020

    adam deltinger - Quick update.  In order to use the phone system in Microsoft Teams with the Microsoft 365 Business Voice, you need to add a free virtual user license.  If you are a CSP or indirect CSP, you will get that license from your vendor; however, if you do not purchase as the CSP or indirect CSP, you go to purchasing on the clients 365 portal (as global admin) and chose the free license.  

     

    Once you have the free license you can assign this license to your virtual user (auto attendant).  Then complete the normal setup.

Smith_J's avatar
Smith_J
Brass Contributor
Jun 24, 2020

Sign in to the Microsoft 365 admin center.

Go to Billing > Purchase services > Add-ons

Scroll to the end to find the Microsoft 365 Phone System – Virtual User license. Select Buy now.

Note:

Keep in mind you must still Buy the license even though it has a cost of zero.

Change an existing resource account to use a Microsoft 365 Phone System – Virtual User license

If you decide to switch the license on your resource account from a Phone System license to a Microsoft 365 Phone System – Virtual User license

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