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Live captions not working in Teams (Potentially widespread issue?)
Hi all, hope you can help. I work for a local council in the UK's IT department and we were looking into why a particular user couldn't get live captions to work in Teams meetings/calls. All...
- The issue is now resolved. It was fixed by Microsoft.
I just confirmed through a test that starting Live captions in the Teams app on a mobile device that joins a Teams meeting enables everyone in the meeting to start Live captions on PC. This works for both enterprise and personal accounts that join the meeting on a mobile device and activate Live captions.
One of our admins just indicated that Microsoft has confirmed that the mobile device workaround I mention above works. Microsoft said the issue has to do with an upgrade they put in that cause a sharp increase in resource utilization. In order to fix it, Microsoft had to turn off captions for desktop and are working on a resolution in order to turn the function back on.
TEMPORARY SOLUTION (thanks to bigbee) :
Starting Live captions in the Teams app on a mobile device that joins a Teams meeting enables everyone in the meeting to start Live captions on PC. This works for both enterprise and personal accounts that join the meeting on a mobile device and activate Live captions.
