Calls In Queue Alert

LinusCansby Thanks for the reply.  I may not have phrased it well, but my question was more about what happens if a call goes into a queue and no agents are available...either because they are on another call, or they are offline.  In our tests, the caller hears on hold music, but the agents do not know there are any additional calls waiting in queue.  We were hoping that Teams would fire a toast indicating that calls were waiting the queue.  However, there does not currently appear to be an option for such notifications.