Forum Discussion
Call queues missed calls history
Hello, is there a way to see call que calls history?
After latest update with ability to add team channel as a call queue, missed calls still do not register in the call history of that queue. Only calls that left voice mails are on the list. Calls that had been answered by the agent are listed in the calls section/history of the agent app but not in queue channel call history.
Pretty poor rollout from what I can see. I had a look myself yesterday. From the screenshots I've seen, I don't get half the buttons across the top. I only see All and Voicemail. I thought I would see Incoming to show calls waiting in queue. Missed calls do show but only after I log out of Teams and then back in again. Hopefully things will improve as I thought this would be a useful tool.
