Forum Discussion
Call flow when using Teams Call Queues
Hi there, Have you found any good call flow diagram for how the calls are routed when Teams' call queue is used? Basically, when you are calling from cell phone to queue and Teams start rerouting th...
Often silent calls mean, that media packets are being blocked. Depending on what telephony integration you are using, is it Direct routing, operator connect or Phone system?
Hi Maluks and thank you for your reply.
We are having Direct Routing in use. But the question I have been trying to understand is, how the call flows goes with the call queues to the agents? Especially when all the connections to O365 from the agent's Teams clients are routed through the proxy.
