Forum Discussion
Randomly getting opt-out / opt-in in a CallQueue
Dear All, Once again one of my customers is experiencing something no other words can describe but: magical. Set-up: CallQueue "CQ1" Call answering: "Team1" (with 8 people in it) Conference mod...
When this occurred, did the agent opt in/out through the Teams channel or through the Teams User Call settings? I'm finding that opting in/out through the Teams User Call setting is a near real-time event where the Teams channel could take up to a minute as stated in the settings.
Take calls from the queue
Turn on to start receiving calls
Others in the queue will see when you're taking calls or not. (It might take a minute for them to see your status change.)