Forum Discussion
Randomly getting opt-out / opt-in in a CallQueue
Dear All, Once again one of my customers is experiencing something no other words can describe but: magical. Set-up: CallQueue "CQ1" Call answering: "Team1" (with 8 people in it) Conference mod...
Our org is experiencing the same issue. Agents will opt in, then they'll change screens and are magically opted out. Happens daily with no explanation. Uninstall/reinstall, clear cache, reboot, complete re-image of the system makes no difference.