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santi31105's avatar
santi31105
Copper Contributor
Apr 14, 2026

Question about Teams Phone licensing

Hi everyone, I have a question about Teams Phone licensing:

If I have some users who have Teams Phone to make and receive external calls, when one of them receives an external call, can they transfer it to another user who only has a regular Teams license but not a Teams Phone license? 

Or does the user I want to transfer the call to also need a Teams Phone license? I couldn't find a KB article that clarifies this.

 

Thanks regards

calling
How-to
microsoft teams

1 Reply

  • DennisMatl's avatar
    DennisMatl
    Copper Contributor
    Apr 20, 2026

    Yes. A Teams phone licensed user can transfer an external call to a non-Teams Phone licensed user. 
    The only restriction is the non-licensed user must be part of the same tenant