Forum Discussion
PTSN Microsoft Department Broke our phone numbers now other Microsoft Department can't fix it
We ported over 4 numbers to Teams then assigned them to our users. Was working great for 3 days until the Porting Teams, for some reason unknown to me, emailed me and told me they UNASSIGNED the num...
Hello,
Few steps I would recommend for the user facing the issue.
1. Unassign the Microsoft Phone System License for the user. Keep the license unassign for 24hrs the number will automatically be removed from the user account
2. After 24hrs run the below command and see
Get-CsOnlineUser -Identity Email Address and check the Output
If the Number is still reflecting
3. I am 100% sure the number will not be reflecting as this would be treated as a New User for Teams Voice and re-provisioning needs to be done .
4. If the number is still reflecting in the user account that means the account is stuck in provision and we need to ask the MSFT backend team to fix the issue for the user.
Let me know in case the issue still persists. Happy to assist you.
With Regards,
Satish U
Few steps I would recommend for the user facing the issue.
1. Unassign the Microsoft Phone System License for the user. Keep the license unassign for 24hrs the number will automatically be removed from the user account
2. After 24hrs run the below command and see
Get-CsOnlineUser -Identity Email Address and check the Output
If the Number is still reflecting
3. I am 100% sure the number will not be reflecting as this would be treated as a New User for Teams Voice and re-provisioning needs to be done .
4. If the number is still reflecting in the user account that means the account is stuck in provision and we need to ask the MSFT backend team to fix the issue for the user.
Let me know in case the issue still persists. Happy to assist you.
With Regards,
Satish U