Forum Discussion
PSTN phone call on hold when starting screen share
Hey guys, I was calling my colleagues's mobile number using the Phone Call in the Call taps.
Then I want to share my screen , so I find this user on the Chat tab, and press the button for screen sharing.
The Magic thing happen next , teams hold my phone call immediately
When I try to resume the phone call , the screen sharing close.
I understand Chat tap and Call tap like 2 different apps in the Teams.
But in some scenario , simple auido call in the chat was not available.
Do you have simliar situation ? Any suggestion on Teams? Thanks a lot!
2 Replies
- janglissIron Contributor
I've had a case open with Microsoft on this a while back, and it's expected behavior at the moment. As Ed Woodrick mentioned, the only solution is to do both a Teams audio and screen share session, otherwise you're essentially starting a new "call" regardless of whether the call is video, audio, or screen sharing, one of existing sessions goes on hold. I think there was a suggestion on uservoice to support multiple audio sources, you could try voting on that, if they're still watching it.
- Ed WoodrickBrass ContributorWhen you bring up a screen share, it also includes a audio session. I had the same thing happen yesterday, we just both switched audio to Teams and hung up the phone.