Forum Discussion
PSTN phone call on hold when starting screen share
Hey guys, I was calling my colleagues's mobile number using the Phone Call in the Call taps. Then I want to share my screen , so I find this user on the Chat tab, and press the button for screen sha...
I've had a case open with Microsoft on this a while back, and it's expected behavior at the moment. As Ed Woodrick mentioned, the only solution is to do both a Teams audio and screen share session, otherwise you're essentially starting a new "call" regardless of whether the call is video, audio, or screen sharing, one of existing sessions goes on hold. I think there was a suggestion on uservoice to support multiple audio sources, you could try voting on that, if they're still watching it.