Forum Discussion
Prospective Teams/Phone System Convert: DID Questions
Hello community,
Our organization is evaluating Teams’ Phone System to replace or complement our PBXs. I have two questions and will provide the background.
We have multiple offices geographically distributed, each with their own DID range and a PRI gateway/SBC. We would use direct routing, not a calling plan. The goal will be for each user to have a DID number that rings to their Teams profile. Some of our employees “permanently” move between offices when they take new jobs/positions.
Is it possible for someone to have a permanent, corporate DID number that follows them throughout their careers (consider this a DID number from HQ), and a DID number local to the branch office they work out of, with calls to either/both numbers ringing to their Teams profile?
When a user moves from one location to the other, can they remove their local DID number association from their profile themselves and then when they arrive at their new location add their new local DID number to their profile, or is this a systems administrators’ function as in the old PBX days?
Thank you in advance for your assistance.
Mark_TV There is no support for multiple numbers for one user in Teams. What you could do is to configure your SBC to configure one of the numbers to the number assigned to the user.
So if you assign the corporate number +123456789 to a user in Teams. Then configure the SBC to forward calls coming in to the local number +987654321 to +123456789.
7 Replies
Mark_TV There is no support for multiple numbers for one user in Teams. What you could do is to configure your SBC to configure one of the numbers to the number assigned to the user.
So if you assign the corporate number +123456789 to a user in Teams. Then configure the SBC to forward calls coming in to the local number +987654321 to +123456789.
LinusCansby Thank you for the reply. I thought that may be the case. That should be acceptable, except for those who need to know what number was dialed.
To my other question, and acknowledging that there can only be one number assigned to a user in Teams, can the individual user assign their own DID number or must the systems administrator make that assignment?
I'm just trying to determine/confirm whether or not a user can make these DID number assignments. I would see that as a two-edge sword, great that they can help themselves, but I wouldn't want someone inadvertently or intentionally have calls to someone else's number ring their profile.
Thank you,
