Forum Discussion
Problems with missing files overnight in teams
- Mar 18, 2021
Hi everyone - I've confirmed that our initial mitigation has been completed after checking a specific error that many of the tenants were impacted by are now resolved. If you're continuing to run into this issue, please sign-out/sign-into the client and validate if you're still seeing it. If you are, please ping me your tenant ID, which steps to this can be found here: https://docs.microsoft.com/en-us/azure/active-directory/fundamentals/active-directory-how-to-find-tenant#find-tenant-id-through-the-azure-portal
Thanks again for working with us, we apologize for this issue and are ensuring to learn from our mistakes that were made that caused this unfortunate incident to occur. Have a great and safe weekend everyone.
Best,
Sam Cosby, Teams Engineering PM.
Hi Sam Cosby
Access to my files has been partially restored. However, I keep getting this error message: "Error Couldn't load your files. Let's try again." I'm not sure if all of my files are there or not.
- namluthMar 20, 2021Copper ContributorSam! I have signed out/signed back in and nothing appears to have changed! I have dmed you my Azure ID.
- 411EmbassyMar 22, 2021Copper ContributorI have DM'd Sam the Azure ID for my group because we still have no file access for our Team. Thanks Sam, if you can restore those precious files. Will there be a broader fix for this problem eventually?
- KevinMiller6382Mar 19, 2021Brass ContributorSign-out/sign-in eliminated the error message! Thank you!!!