Forum Discussion
Problems with missing files overnight in teams
- Mar 18, 2021
Hi everyone - I've confirmed that our initial mitigation has been completed after checking a specific error that many of the tenants were impacted by are now resolved. If you're continuing to run into this issue, please sign-out/sign-into the client and validate if you're still seeing it. If you are, please ping me your tenant ID, which steps to this can be found here: https://docs.microsoft.com/en-us/azure/active-directory/fundamentals/active-directory-how-to-find-tenant#find-tenant-id-through-the-azure-portal
Thanks again for working with us, we apologize for this issue and are ensuring to learn from our mistakes that were made that caused this unfortunate incident to occur. Have a great and safe weekend everyone.
Best,
Sam Cosby, Teams Engineering PM.
- KevinMiller6382Mar 19, 2021Brass Contributor
Hi Sam Cosby
Access to my files has been partially restored. However, I keep getting this error message: "Error Couldn't load your files. Let's try again." I'm not sure if all of my files are there or not.
- Sam CosbyMar 19, 2021
Microsoft
Hey Kevin - do you see the same thing now? We've restored DNS to your SharePoint so this problem should now be resolved. Please sign-out/sign-in and validate if you can.- namluthMar 20, 2021Copper ContributorSam! I have signed out/signed back in and nothing appears to have changed! I have dmed you my Azure ID.