Forum Discussion
Problems with missing files overnight in teams
Hi everyone - I've confirmed that our initial mitigation has been completed after checking a specific error that many of the tenants were impacted by are now resolved. If you're continuing to run into this issue, please sign-out/sign-into the client and validate if you're still seeing it. If you are, please ping me your tenant ID, which steps to this can be found here: https://docs.microsoft.com/en-us/azure/active-directory/fundamentals/active-directory-how-to-find-tenant#find-tenant-id-through-the-azure-portal
Thanks again for working with us, we apologize for this issue and are ensuring to learn from our mistakes that were made that caused this unfortunate incident to occur. Have a great and safe weekend everyone.
Best,
Sam Cosby, Teams Engineering PM.
MicrosoftHi everyone - I've confirmed that our initial mitigation has been completed after checking a specific error that many of the tenants were impacted by are now resolved. If you're continuing to run into this issue, please sign-out/sign-into the client and validate if you're still seeing it. If you are, please ping me your tenant ID, which steps to this can be found here: https://docs.microsoft.com/en-us/azure/active-directory/fundamentals/active-directory-how-to-find-tenant#find-tenant-id-through-the-azure-portal
Thanks again for working with us, we apologize for this issue and are ensuring to learn from our mistakes that were made that caused this unfortunate incident to occur. Have a great and safe weekend everyone.
Best,
Sam Cosby, Teams Engineering PM.
Hi, Sam!
I still have the problem, after signing out/in.
I cannot access my all files in Teams.
I am using free version of Teams.
- Sam CosbyPlease DM me your TenantID and I'll see what's going on. Here are some steps to do that: https://docs.microsoft.com/en-us/azure/active-directory/fundamentals/active-directory-how-to-find-tenant#find-tenant-id-through-the-azure-portal
- Hi Sam
I am praying you can help me, we have the same issue and havent been able to access Teams files since Tuesday. i have sent you my Tennant ID. - Hi Sam, problem persists. I'll DM you my TenantID.
Hi Sam Cosby
Access to my files has been partially restored. However, I keep getting this error message: "Error Couldn't load your files. Let's try again." I'm not sure if all of my files are there or not.
- Thank you so much for the help. Our organisation got full access to all files and sharepoint.
