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Jackie Jones's avatar
Jackie Jones
Copper Contributor
Apr 19, 2020

Private Chat Files Tab Not Loading

In only 1 of my private chats, the files tab never loads.  It spins like it's loading, but never finishes.  I do not have this issue with any other user.

 

I have tried to stop sharing/remove all the files I can, but nothing has helped.  I have tried to view the tab in the web app, but I get the same result.

microsoft teams
User Interface

5 Replies

  • Tushar Pathak's avatar
    Tushar Pathak
    Icon for Microsoft rankMicrosoft
    Apr 20, 2020

    Jackie Jones Do you see the previously shared files in OneDrive Microsoft Teams chat files folder?
    try sharing a file again in the chat to check if the new file renders in files tab. 

    • Jackie Jones's avatar
      Jackie Jones
      Copper Contributor
      Apr 20, 2020

      Tushar Pathak I do see the previously shared files and have tried multiple times to "un"-share, and even delete, all the shared files and upload new files.  No change.

  • Rob Ellis's avatar
    Rob Ellis
    Bronze Contributor
    Apr 19, 2020
    Does the files tab load OK for the other participant in that chat?

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